Return & Exchange
Return & Exchange Policy
At Pacific Bearings, customer satisfaction is important to us. Please review our Return & Exchange Policy carefully before placing an order.
1. Eligibility for Returns
Returns may be accepted only if:
The product received is damaged during transit.
The wrong product was supplied by Pacific Bearings.
The product has a manufacturing defect.
Customers must notify us within 48 hours of receiving the product and provide relevant photographs or supporting information.
2. Non-Returnable Items
Returns will not be accepted for:
Products ordered incorrectly by the customer.
Used, installed, modified, or damaged products.
Special-order, customized, or non-stock items.
Products returned without original packaging.
3. Exchange Policy
Eligible products may be exchanged subject to product availability and verification by our team. Exchange requests must be approved before the product is returned.
4. Return Process
To request a return or exchange:
Contact Pacific Bearings with your order details.
Provide photographs and a description of the issue.
Wait for return authorization from our team.
Ship the approved item as instructed.
Unauthorized returns may not be accepted.
5. Refunds
Once the returned product is received and inspected, approved refunds will be processed through the original payment method or another mutually agreed method.
Refund processing times may vary depending on banking and payment service providers.
6. Shipping Costs
If the return is due to an error by Pacific Bearings, return shipping costs may be covered by us.
For all other approved returns, shipping charges may be the responsibility of the customer.
7. Limitation of Liability
Pacific Bearings reserves the right to reject any return or exchange request that does not comply with this policy.
8. Contact Information
Pacific Bearings
Raniganj, Secunderabad
Email: [Your Email Address]
Phone: [Your Phone Number]
WhatsApp: [Your WhatsApp Number]